If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other customers as treatments are charged at full value. Last minute changes to appointments will be honored only if a service appointment is available for a later time in the day (of your appointment) and other customers are not inconvenienced.
CANCELLATION & NO SHOW
Customers who book appointments and cannot join us for their scheduled appointment are granted full credit at the spa provided that at least a 24-hour notice is given. We do not provide refunds for cancelled/no show appointments. Last minute changes to appointments will be honored only if the service time is available and other customers are not inconvenienced.
All service sales, retail sales and gift vouchers sales are final, with no refunds.
PAYMENTS & GRATUITY
The Spa accepts cash, MasterCard, Visa and American Express as payment.
Please notify us before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant. All spa customers will be asked to complete a consultation form upon check-in, designed with your well-being in mind.
Children are invited to have massage treatments with us as long as they are accompanied by an adult.
As a courtesy to other customers, please maintain a quiet level of conversation. Mobile phones must be turned off when entering the spa.
Gift vouchers are available for massage treatments and are not redeemable if lost or stolen. Gift Vouchers expire one year after the purchase date. Gift voucher sales are final, with no refunds. Gift vouchers are only redeemable against massage treatments. Gift vouchers cannot be used on retail products.
Packages expire after 1 year from date of purchase.
Packages cannot be exchanged for cash or any other goods or services.
Packages are non-transferable and not shareable with other people.
The timings chosen are final and not separable in multiple sessions.
Packages are non-refundable even in the event of medical circumstances.
Packages expiry dates cannot be extended for any reasons.
Spa & Massage reserves the right to dishonour a massage package if it reasonably believes the redeemer stole or is otherwise not the intended beneficiary of the purchaser.
Spa & Massage reserves the right to change these Terms & Conditions from time to time at its sole discretion.
Packages do not represent proof of payment.
PRICES SUBJECT TO CHANGE
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a customer, but we do reserve the right to refuse service at any time, to anyone, for any reason.
We are unable to accommodate visitors accompanying customers in our treatment rooms unless accompanying a child. All non-customers must quietly remain in the waiting lounge.
CUSTOMERS’ RIGHT TO KNOW
We strive to exceed our customers’ needs. We believe that advising our customers of the products/treatments best suited for them is as essential as the service we perform. Therefore, our customers’ right to know policy advises each customer on the products and techniques best suited for the customer to maximize the benefits of their service.
The Spa is a public and coed space. Proper attire is to be worn at all times. Proper attire includes a towel around the waist or chest at all times. Nudity is not permitted anywhere in the facilities. Towels and flip flops are provided for your stay at the spa.
While we will make every effort to meet your requests, we cannot guarantee a specific therapist or gender. All therapists are trained in both treatment and draping protocols to ensure your comfort at all times.